About Maitland & Port Stephens Toyota

History of Maitland & Port Stephens Toyota

Maitland & Port Stephens Toyota are family owned dealerships operated by the Burton family. From humble beginnings, Maitland & Port Stephens Toyota have risen to great success. This is reflected in the many awards they have won, including 4 times “Australian Dealer of the Year”,  10 times “Nationally Number 1 for Customer Satisfaction” and 10 times “President’s Award for Excellence”.

Norman and Maureen Burton began the operation in 1963. At that time the business was a Golden Fleece Petrol Station with a small car yard and a service workshop, located at 104 Newcastle Rd East Maitland.

In 1970 the Norman and Maureen purchased a second property located at 250 High Street Maitland which they had refurbished into a new cars showroom with a service facility.

The business operated out of these two sites until 2002, when a new facility combining all divisions of the company onto one site was built.

Maitland & Port Stephens Toyota is now located at 104-124 Newcastle Road, East Maitland.

In 2008 the Burton family was proud to open a second Toyota dealership in Port Stephens.

Port Stephens Toyota is located at 70 Port Stephens Drive, Taylor’s Beach.

This new state of the art facility has a new cars showroom as well as a service workshop centre and it reflects the Burton family’s commitment to guests and their changing needs.

Norman and Maureen continue to play an active role in the business as do their two sons Norm Jnr and Kim and their daughter Dianne.  A number of their grandchildren also work in the business.

The Burton Family’s Toyota dealerships at Maitland & Port Stephens Toyota and Port Stephens are recognised by Toyota as a leader in the industry. The highly professional staff is totally committed to providing outstanding guest service.

Our Awards

Maintland & Port Stephens Toyota awards include:

10 times Nationally Number 1 for Customer Satisfaction 2005-2015
4 times Toyota Australian Dealer of the Year – 2015, 2012, 2010 and 2005
10 times President’s Award for Excellence – 2004- 2015

2015

  • Australian Dealer of the Year 2015
  • Presidents Award
  • 45 Years Commitment as a Toyota Dealer (1971-2016)
  • TOP 20 Rural New Vehicles Sales - Commercial & CBU Passenger
  • Silver - Business Management – Frank Risso & Michelle Smith (1st NSW)
  • Guest Experience Masters – Michele Cook
  • Silver - Brand & Guest Experience (1st NSW)
  • Silver - Service Excellence  (1st NSW)
  • Bronze – Sales Excellence
  • Bronze – Parts Excellence

2014

  • NSW No. 1 for Excellence in Guest Service
  • Silver Brand and Guest Experience Excellence
  • Silver Service Excellence
  • Bronze Business Management Excellence
  • Bronze Sales Excellence
  • Environmental Excellence

2013

  • NSW No. 1 for Excellence in Customer Service
  • Silver Customer First Award for Excellence
  • Silver Service Excellence
  • Silver Business Management Excellence
  • Bronze Sales Excellence
  • Bronze Environmental Excellence
  • Bronze Marketing Excellence

2012

  • Toyota Australian Dealer of the Year
  • President’s Award for Excellence
  • NSW Dealer of the Year
  • Gold Customer First Award for Excellence
  • Gold Environmental Excellence
  • Silver Sales Excellence
  • Silver Service Excellence
  • Silver Parts Excellence
  • Silver Business Management Excellence
  • Silver Marketing Excellence

2011

  • President’s Award for Excellence
  • Gold Customer First Award for Excellence
  • Silver Business Management Excellence
  • Sales Excellence
  • Service Excellence
  • Parts Excellence
  • Environmental Excellence
  • Marketing Excellence

2010

  • Australian Dealer of the Year
  • President’s Award for Excellence
  • NSW Dealer of the Year
  • Gold Customer First Award for Excellence
  • Silver Sales Excellence
  • Silver Service Excellence
  • Silver Parts Excellence
  • Silver Business Management Excellence

2009

  • President’s Award for Excellence
  • NSW Dealer of the Year
  • Gold Customer First Award for Excellence
  • Silver Sales Excellence
  • Silver Service Excellence
  • Silver Parts Excellence
  • Silver Business Management Excellence

2008

  • President’s Award for Excellence
  • NSW Dealer of the Year
  • Silver Customer First Award for Excellence
  • Silver Sales Excellence
  • Silver Service Excellence
  • Silver Parts Excellence
  • Silver Business Management Excellence
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