About Us
At Maitland Toyota we can safely say that our reputation precedes us. We’ve received dozens of awards in our years of servicing the community, setting new records within the industry.
We have won the prestigious Toyota Presidents Award three years running, and are continually one of the highest-rated Toyota Dealerships in New South Wales.
By constantly striving to maintain our high quality level of service, our reputation is reflected in our list of awards and achievements.
We are also one of the first Toyota 5 Star Environmental Dealerships.
Awards include:
- 2010 Australian Dealer of the Year
- 2010 Presidents Award for Excellence
- 2010 NSW Dealer of the Year
- 2010 Gold Award for no 1 in Customer Service
- 2010 SIlver Award for National Sales Excellence
- 2010 Silver Award for National Service Excellence
- 2010 Silver Award for National Excellence in Parts and Accessories
- 2010 Silver Award for National Excellence in Business Management
- 2010 Silver Award for being Toyota's Number One Dealership nationally for Customer Relations and Satisfaction Excellence
- 2009 Presidents Award for Excellence
- 2009 NSW Dealer of the Year
- 2009 Gold Award for no 1 in Customer Service
- 2009 SIlver Award for National Sales Excellence
- 2009 Silver Award for National Service Excellence
- 2009 Silver Award for National Excellence in Parts and Accessories
- 2009 Silver Award for National Excellence in Business Management
- 2009 Silver Award for being Toyota's Number Onde Dealership nationally for Customer Relations and Satisfaction Excellence
- 2008 Presidents Award for Excellence
- 2008 NSW Dealer of the Year
- 2008 SIlver Award for National Sales Excellence
- 2008 Silver Award for National Service Excellence
- 2008 Silver Award for National Excellence in Parts and Accessories
- 2008 Silver Award for National Excellence in Business Management
- 2008 Silver Award for being Toyota's Number Onde Dealership nationally for Customer Relations and Satisfaction Excellence
- 2007 Presidents Award for Excellence
- 2007 NSW Dealer of the Year
- 2007 SIlver Award for National Sales Excellence
- 2007 Silver Award for National Excellence in Parts and Accessories
- 2007 Bronze Award for National Excellence in Business Management
- 2007 Gold Award for being Toyota's Number Onde Dealership nationally for Customer Relations and Satisfaction Excellence
- 2007 Silver Award for being Toyota's Number Onde Dealership nationally for Customer Relations and Satisfaction Excellence
- 2006 Presidents Award for Excellence
- 2006 Parts Silver Excellence NSW Rural
- 2006 Service Silver Excellence NSW Rural
- 2006 Customer Relations Silver Excellence NSW
- 2006 Sales Silver Excellence NSW Rural
- 2006 National No 1 Customer Service Dealership
- 2006 NSW Rural Dealership of the Year
- 2005 Presidents Award "Excellence in Business Management"
- 2005 Parts Silver Excellence NSW Rural
- 2005 Service Silver Excellence NSW Rural
- 2005 Sales Silver Excellence NSW Rural
- 2005 Customer Relations Silver Excellence NSW
- 2005 National No 1 Customer Service Dealership
- 2005 NSW Rural Dealership of the Year
- 2005 Australian Dealership of the Year
- 2004 Presidents Award "Excellence in Business Management"
- 2004 NSW Rural Dealership of the Year
Our mission: to provide an outstanding level of satisfaction to all we do business with, including our customers, employees and business partners.
Our vision: To build strong relationships with our customers; to always exceed their expectations, and to become their dealership of choice for life.
These are the cornerstones from which the Burton Toyota Family has grown. With them, we have fostered a dedicated and professional working environment that delivers above expectations, every time and that builds long-lasting relationships with its client base. We will constantly strive for the highest quality of service and continuous improvement.
It’s why we have the reputation we do. After all, Customer Satisfaction is our No. 1 priority.
And it’s a reputation we’re extremely proud of.
Five decades of experience.
‘The Burton Family – Maitland Toyota / Port Stephens Toyota’ are recognized by Toyota as a leader in the industry and has been named NSW number 1 Toyota dealership from 2004-2008. The highly professional staff is totally committed to outstanding customer service, which they are continuously striving to improve.
Norman and Maureen began the operation of ‘The Burton Family- Maitland Toyota’ in December 1963. At that time the business was a Golden Fleece Petrol Station, with a small car yard and service workshop, located at 104 Rd East Maitland.
In 1970 Norm and Maureen purchased a second property located at 250 High St Maitland and had this property refurbished as a new car showroom with a service workshop facility.
The dealership operated out of 2 sites until 2002, when Norm and Maureen built a multi-million dollar facility, combining all divisions of the company on one site. Maitland Toyota is now located at 104 -124 Rd East Maitland and operates with 60 local staff.
In 2008 Norm and Maureen were proud to open a second Toyota dealership “The Burton Family - Port Stephens Toyota” located at 70 Port Stephens Drive, Taylor’s Beach. This new state of the art facility has a new car show room as well as a service workshop centre and it reflects the Burton family’s commitment to customers and their changing needs.
‘The Burton Family – Maitland Toyota / Port Stephens Toyota’ are recognised by Toyota as a leader in the industry and has been named NSW number 1 Toyota dealership from 2004-2008. The highly professional staff is totally committed to outstanding customer service, which they are continuously striving to improve.
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